Shipping policy
I JUST PLACED AN ORDER WHEN WILL IT SHIP?
Please allow 1–2 business days for processing and dispatch. Once your order is shipped, you will receive a confirmation email and tracking details.
HOW LONG IS THE SHIPPING TIME?
Orders within India are shipped via Shiprocket courier partners, including Delhivery, Bluedart, XpressBees, Shadowfax, etc.
-
Average transit time in India: 3 – 7 Business Days
-
Remote areas may take longer depending on courier service availability.
Please note: Natural disasters, holidays, strikes, or courier delays are out of our control. We always try to ensure timely delivery, but we cannot guarantee exact delivery dates.
WILL I RECEIVE A TRACKING NUMBER?
Yes! Every order will have a tracking number. Once shipped, you will get a tracking link via SMS/Email.
You can also check your order status anytime by entering your order ID or AWB number on our Track Order page.
CAN I CANCEL MY ORDER?
-
You can cancel your order within 24 hours of placing it without any penalty.
-
If your order has already been shipped, cancellation is not possible.
-
To cancel, please email us at theroyalcollor@gmail.com with your Order ID and subject line “Cancel Order”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have entered a wrong or incomplete address, contact us immediately at theroyalcollor@gmail.com within 24 hours.
Once shipped, we cannot change the delivery address.
MY ITEM ARRIVED DAMAGED
We pack every order with care. However, if you receive a damaged product due to courier mishandling:
-
Email us at theroyalcollor@gmail.com
-
Mention your Order ID
-
Attach a clear picture of the damaged product
We will send you a replacement at no extra cost.
I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU HELP?
Of course! Please get in touch with us via email at theroyalcollor@gmail.com or Live Chat on our website.
We aim to reply within 24 hours.